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Troubleshooting

Smart Watch HS 50

tipp If the Smart Watch HS 50 malfunctions, it can be reset using a Hard Reset. The procedure is described in the "Operation and displays" section.
Error / malfunction Possible causes Solution
Scanner does not respond to input Device error Hard Reset
Scanner does not respond to input Loose Pad screws Retighten screws (0.30 Nm)
Scanner does not respond to input Defective Pad Replace Pad
Scanner does not respond to input Smart Watch HS 50 is discharged Place on charging station
Charging does not work Defective charging station Check charging station and replace if necessary
No connection established Connection fault Hard Reset
No connection established No active Bluetooth connection on the target device Enable Bluetooth connection
Decoder board settings are outdated Incomplete firmware update Repeat the firmware update and ensure that the decoder board settings are enabled

Windows

Windows 11 Editor Bug

On Windows 11, an error may occur in "Notepad". Only part of the barcode is entered in Notepad.
Solution: Press Enter on the keyboard manually. The complete barcode is then entered in Notepad.

Android

Restart the app on Android

  1. Open "Android Settings"
  2. Open the "Apps" menu item
  3. Find and open "NIMMSTA"
  4. Select "Force quit" or "Force stop"
  5. Return to the Home screen
  6. Open the "NIMMSTA App"
  7. Activate the Accessibility Service again
  8. The app is ready for use again

Log files for Support

Create and upload a log file

If problems occur with the NIMMSTA App, log files can be created and sent to Support:

Android

  1. Open the NIMMSTA App
  2. Navigate to More -> File Logs
  3. Select Upload to send the log file directly to Support
  4. Alternatively: Select Share to share the file

Windows

  1. Open the NIMMSTA App
  2. Navigate to More -> File Logs
  3. Select Upload to send the log file directly to Support
  4. Alternatively: Select Download to save the file locally

Log file storage locations

Android

  • Default storage location: /Android/data/com.nimmsta/files/logs/

Windows

  • Default storage location: %TEMP%\NIMMSTA\logs\
  • Download folder: %USERPROFILE%\Downloads\ (after export)

Windows Service (additional information)

For Windows Services, the %TEMP% path varies depending on the user context:

Service context %TEMP% path
Standard user C:\Users\<USERNAME>\AppData\Local\Temp
LocalSystem C:\Windows\Temp
NetworkService C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Temp
LocalService C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp
Custom user Follows the user profile

Check the current TEMP path: - Command prompt: echo %TEMP% - PowerShell: [System.IO.Path]::GetTempPath()

Log upload domain

Log files are transferred to the following domain: - Upload URL: https://backend.cloud.nimmsta.com/

tipp Log files are stored only as long as they are needed for troubleshooting (GDPR-compliant).