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Servicedefinition

Servicedefinition Nimmsta Process Solution

The service definitions are specified in the Productivity Cloud under the “Information” sidebar, within “NIMMSTA PROCESS SOLUTION”, on the “TERMS & CONDITIONS” page.

Link to the page: https://cloud.nimmsta.com/information/a77b9d4c-0c9d-42d6-b7ff-85725a692c95

The service definitions are described in section “6. Maintenance and Support”, starting on page 13.

Servicedefinition Care / FullCare / Repair

The following service terms apply to “Care / FullCare / Repair”.

Smart Watch warranty

  • standard period 12 months
  • could be extended to 36 or 60 months
  • delivery of a refurbished device - details in the chapter Device exchange process
  • serial number related
  • have to be ordered with the device
  • does not include any kind of damages
  • consumables are excluded
  • battery excluded – Battery Standard Guarantee defined in the remaining chapter
  • period starts 21 days (3 weeks) after delivery date

Full care

  • includes all damages except fire, water, theft, vandalism, natural disaster
  • 3 years for full care
  • 5 years for full care +
  • Live Support within our service availability hours
  • delivery of a refurbished device - details in the chapter Device exchange process
  • serial number related
  • have to be ordered with the device
  • consumables are excluded
  • Battery excluded – Battery Standard Guarantee defined in the remaining chapter
  • period starts 21 days (3 weeks) after delivery date

Repair

  • Includes all damages except Mainboard and scan engine.
  • If the Mainboard or scan engine is broken, the customer will be informed. The customer can choose to have it returned for a fee of 40€ (within Germany) or we should throw it away.

“Warranty” and “Full Care” and “Repair” are voided in case of:

  • intentional or willful damage / vandalism
  • opening the device

Battery standard guarantee:

→ Remaining capacity >80% for

  • 12 months or
  • 500 full charging cycles

whatever is reached first

→ if a battery has <80% and is 11 months old, but had >500 full charging cycles = no warranty
→ if a battery has >80% = no warranty
→ if a battery has <80%, is 6 months old and had <500 full charging cycles = warranty

Device exchange process

  • Cases can only be reported by using the NIMMSTA NCS-Portal.
  • NIMMSTA will react to a NCS case within 8 working hours within the service availability hours.
  • NIMMSTA will send out a refurbished device as replacement after 5 or less working days of reporting the Case and giving the clearance.
    • if a case clearly violates these terms (fire, water, theft, vandalism, natural disaster, intentional or wilful damage, opening the device) NIMMSTA is not obliged to send a replacement. If a replacement will be sent, NIMMSTA will invoice the replaced device. The old device will be disposed of.
    • if a case can be solved without sending a replacement, NIMMSTA will guide the reporter through the process of resetting the device and no replacement will be sent.
    • if a new device is sent out instead of a refurbished one no right to a new devices is established for a new case.
    • if the damaged device is not received at the NIMMSTA Facility within 15 working days after shipment of a replacement device, NIMMSTA will invoice the replaced device.
      • the reception date is the carriers documented date of delivery into our facility.
      • the warranty start date of the initially bought device is not affected by any kind of device exchange process.
Austauschverfahren
Device exchange proces

Service Terms

Devices need to be returned to NIMMSTA without accessories but especially.

  • Triggerpad
  • Smartpad
  • Clippad

If any of these pads are sent to NIMMSTA. The customer can choose to have them returned for a fee of 40€ (within Germany) or we should throw them away.

Screen Protector needs to be repurchased.