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Servicedefinition

Smart Watch warranty

  • standard period 12 months
  • could be extended to 36 or 60 months
  • delivery of a refurbished device - details in the chapter Device exchange process
  • serial number related
  • have to be ordered with the device
  • does not include any kind of damages
  • consumables are excluded
  • battery excluded – Battery Standard Guarantee defined in the remaining chapter
  • period starts 21 days (3 weeks) after delivery date

Full care

  • includes all damages except fire, water, theft, vandalism, natural disaster
  • 3 years for full care
  • 5 years for full care +
  • Live Support within our service availability hours
  • delivery of a refurbished device - details in the chapter Device exchange process
  • serial number related
  • have to be ordered with the device
  • consumables are excluded
  • Battery excluded – Battery Standard Guarantee defined in the remaining chapter
  • period starts 21 days (3 weeks) after delivery date

Repair

  • Includes all damages except Mainboard and scan engine.
  • If the Mainboard or scan engine is broken, the customer will be informed. The customer can choose to have it returned for a fee of 40€ (within Germany) or we should throw it away.

“Warranty” and “Full Care” and “Repair” are voided in case of:

  • intentional or willful damage / vandalism
  • opening the device

Battery standard guarantee:

→ Remaining capacity >80% for

  • 12 months or
  • 500 full charging cycles

whatever is reached first

→ if a battery has <80% and is 11 months old, but had >500 full charging cycles = no warranty
→ if a battery has >80% = no warranty
→ if a battery has <80%, is 6 months old and had <500 full charging cycles = warranty

Device exchange process

  • Cases can only be reported by using the NIMMSTA NCS-Portal.
  • NIMMSTA will react to a NCS case within 8 working hours within the service availability hours.
  • NIMMSTA will send out a refurbished device as replacement after 5 or less working days of reporting the Case and giving the clearance.
    • if a case clearly violates these terms (fire, water, theft, vandalism, natural disaster, intentional or wilful damage, opening the device) NIMMSTA is not obliged to send a replacement. If a replacement will be sent, NIMMSTA will invoice the replaced device. The old device will be disposed of.
    • if a case can be solved without sending a replacement, NIMMSTA will guide the reporter through the process of resetting the device and no replacement will be sent.
    • if a new device is sent out instead of a refurbished one no right to a new devices is established for a new case.
    • if the damaged device is not received at the NIMMSTA Facility within 15 working days after shipment of a replacement device, NIMMSTA will invoice the replaced device.
      • the reception date is the carriers documented date of delivery into our facility.
      • the warranty start date of the initially bought device is not affected by any kind of device exchange process.
Austauschverfahren
Device exchange proces

Service Terms

Devices need to be returned to NIMMSTA without accessories but especially.

  • Triggerpad
  • Smartpad
  • Clippad

If any of these pads are sent to NIMMSTA. The customer can choose to have them returned for a fee of 40€ (within Germany) or we should throw them away.

Screen Protector needs to be repurchased.

Terms of delivery & Transportation Costs

Ex works according to Incoterms 2020.

The NIMMSTA services (Repair, FullCare, Warranty, Battery exchange, …) do not include any transportation costs. Check the following list for the additional costs for different countries.

  • Germany:
    • up to goods value of 500€: 9€
    • up to goods value of 2.500€: 14€
    • up to goods value of 25.000€: 26€
  • Europe depends on country: 19€ - 36€
  • Switzerland and United Kingdom: 31€ (shipping) + 46€ (customs) + 52€ (service fee)
  • Rest of the world: 52€ (shipping) + 46€ (customs) + 52€ (service fee)

Swap pool

A pool of devices proportionally to the number of ordered devices, that can be used to bridge times of exchange and battery exchanges held by a service partner in an area where transportation and customs are a limiting factor for economic transferring of a small number if devices.

The size of the pool has to be defined by each project and the negotiated terms. The pool could be with a service partner or the customer.

Defective devices must be replaced in good time. The pool size should make it possible to replace approx. 66% of the swap pool device quantity with one delivery.

Definitions

Refurbished device

A refurbished device consists of a new battery, housing and display as well as reworked and quality controlled imager and mainboard.

Battery Lifetime

The guaranteed lifetime of a battery is 500 full charging cycles under nominal temperature conditions and if the battery is above or equal to 80% capacity after these cycles.

Service availability hours

Service is available during working days (Monday to Thursday 8 am to 4 pm and Friday 8 am to 1 pm CET) German bank holidays are excluded from service hours.