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Troubleshooting

Smart Watch HS 50
tipp In case of errors of the Smart Watch HS 50, it can be reset by a hard reset. The procedure is described in the section "Operation and displays".
Error / malfunction Possible causes Solution
Scanner does not respond to input Device error Hard Reset
Scanner does not respond to input Screws on pad loose Retighten screws (0.30 Nm)
Scanner does not respond to input Pad defective Change pad
Scanner does not respond to input Smart Watch HS 50 is discharged Place on charging station
Loading does not work Defective charging station Check charging station and replace if necessary
No connection establishment Connection failure Hard Reset
No connection establishment No active Bluetooth connection in the target device Activate Bluetooth connection
Decoder board settings out of date FW update incomplete Perform another FW update and ensure that the decoder board settings are activated

Windows

Windows 11 Editor Bug

With the Windows 11 operating system, an error can occur with the "Editor" program. The barcode is only partially taken over in the editor.
Solution: Manually click Enter on the keyboard. The complete barcode is then written to the editor afterwards.

Android

App restart with Android

  1. Open "Android Settings"
  2. Open the "Apps" menu item
  3. Search and open "NIMMSTA"
  4. Click "Force Exit" or "Force Stop"
  5. Back to the home screen
  6. Open "NIMMSTA-App"
  7. Now the Accessibility Service must be activated again
  8. Ready for use again

Log Files for Support

Log File Creation and Upload

If you have problems with the NIMMSTA App, log files can be created and sent to support:

Android

  1. Open the NIMMSTA App
  2. Navigate to More -> File Logs
  3. Select Upload to send the log file directly to support
  4. Alternative: Share to share the file

Windows

  1. Open the NIMMSTA App
  2. Navigate to More -> File Logs
  3. Select Upload to send the log file directly to support
  4. Alternative: Download to save the file locally

Log File Storage Locations

Android

  • Standard storage location: /Android/data/com.nimmsta/files/logs/

Windows

  • Standard storage location: %TEMP%\NIMMSTA\logs\
  • Download folder: %USERPROFILE%\Downloads\ (after export)

Windows Service (advanced information)

For Windows Services, the %TEMP% path varies depending on the user context:

Service Context %TEMP% Path
Standard User C:\Users\<USERNAME>\AppData\Local\Temp
LocalSystem C:\Windows\Temp
NetworkService C:\Windows\ServiceProfiles\NetworkService\AppData\Local\Temp
LocalService C:\Windows\ServiceProfiles\LocalService\AppData\Local\Temp
Custom Follows the user profile

Checking the current TEMP path: - Command prompt: echo %TEMP% - PowerShell: [System.IO.Path]::GetTempPath()

Log Upload Domain

Log files are transferred to the following domain: - Upload URL: https://backend.cloud.nimmsta.com/
tipp Log files are only stored as long as they are needed for troubleshooting (GDPR compliant).