Skip to content

Troubleshooting

Smart Watch HS 50
tipp In case of errors of the Smart Watch HS 50, it can be reset by a hard reset. The procedure is described in the section "Operation and displays".
Error / malfunction Possible causes Solution
Scanner does not respond to input Device error Hard Reset
Scanner does not respond to input Screws on pad loose Retighten screws (0.30 Nm)
Scanner does not respond to input Pad defective Change pad
Scanner does not respond to input Smart Watch HS 50 is discharged Place on charging station
Loading does not work Defective charging station Check charging station and replace if necessary
No connection establishment Connection failure Hard Reset
No connection establishment No active Bluetooth connection in the target device Activate Bluetooth connection
Decoder board settings out of date FW update incomplete Perform another FW update and ensure that the decoder board settings are activated

Windows

Windows 11 Editor Bug

With the Windows 11 operating system, an error can occur with the "Editor" program. The barcode is only partially taken over in the editor.
Solution: Manually click Enter on the keyboard. The complete barcode is then written to the editor afterwards.

Android

App restart with Android

  1. Open "Android Settings"
  2. Open the "Apps" menu item
  3. Search and open "NIMMSTA"
  4. Click "Force Exit" or "Force Stop"
  5. Back to the home screen
  6. Open "NIMMSTA-App"
  7. Now the Accessibility Service must be activated again
  8. Ready for use again